Frequently Asked Questions
Find answers to common questions about our services and products
1) Do you guarantee overseas buyers or sales?
No. Export outcomes depend on market demand, pricing, product fit, and readiness. Our role is to improve your ability to engage international opportunities professionally and efficiently.
2) What types of products do you work with?
We support a broad range of Australian-made products, commonly including food & beverage, health & wellness, beauty & skincare, natural/organic products, and other export-suitable categories. We’ll confirm suitability based on your product and target markets.
3) Do you work with small businesses or only large manufacturers?
Both! We work with suppliers at different stages, as long as product quality is consistent and you have a realistic ability to supply (including MOQs, lead times, and packaging readiness).
4) What information do you need from us to get started?
Typically: product catalogue/range, wholesale/export pricing structure, MOQ, lead times, packaging and carton details, shelf life, and any certifications or compliance documentation you already have.
5) Do we need to be “export ready” before partnering?
Not necessarily. If you're early-stage, we can help you understand what's needed for export readiness and what information international buyers usually require.
6) How do you handle pricing, MOQs, and negotiation?
We’ll align your pricing and commercial terms to what you’re comfortable with and help present them clearly to international parties. Any final pricing or approval remains with you.
7) Do you manage export documentation?
We provide guidance on common export documentation pathways and help coordinate the process with relevant parties (e.g., suppliers and freight providers). Final documentation and compliance requirements vary by destination and shipment arrangement.
8) Do you organise freight and shipping?
We help coordination with freight partners and help clarify shipping requirements. Freight terms and responsibilities are agreed case-by-case depending on the order and destination.
9) Can you help if we have multiple products or seasonal production?
Yes. We can help organise product range information, supply timing, lead times, and reorder cycles so overseas opportunities are easier to manage.